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    Inspiration
    Customising
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Once we understood our client’s history and context, we tailored our approach, tools, and communications to suit the audience in a way that would maximise people’s motivation and engagement with the program.

We piloted these tailored elements of the Diversity Pulse program with a small group of randomly selected participants to gauge their response and to check our conclusions and assumptions. This stage of the program involved two days effort over a three-week period.

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